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Cancellation Policy
Cancellation Policy

CANCELLATION BY SHILPKRITI INDIA

  • PLEASE NOTE THAT THERE MAY BE CERTAIN ORDERS THAT WE ARE UNABLE TO ACCEPT AND MUST CANCEL. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO REFUSE OR CANCEL ANY ORDER FOR ANY REASON. SOME SITUATIONS THAT MAY RESULT IN YOUR ORDER BEING CANCELED INCLUDE LIMITATIONS ON QUANTITIES AVAILABLE FOR PURCHASE, INACCURACIES OR ERRORS IN PRODUCT OR PRICING INFORMATION, OR PROBLEMS IDENTIFIED BY OUR CREDIT AND FRAUD AVOIDANCE DEPARTMENT. WE MAY ALSO REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER. WE WILL CONTACT YOU IF ALL OR ANY PORTION OF YOUR ORDER IS CANCELED OR IF ADDITIONAL INFORMATION IS REQUIRED TO ACCEPT YOUR ORDER. IF YOUR ORDER IS CANCELLED AFTER YOUR ACCOUNT HAS BEEN DEBITED, THE SAID AMOUNT WILL BE REVERSED BACK IN YOUR SOURCE ACCOUNT.


CANCELLATIONS BY THE CUSTOMER

  • IN CASE OF REQUESTS FOR ORDER CANCELLATIONS, SHILPKRITI INDIA RESERVES THE RIGHT TO ACCEPT OR REJECT REQUESTS FOR ORDER CANCELLATIONS FOR ANY REASON. AS PART OF USUAL BUSINESS PRACTICE, IF WE RECEIVE A CANCELLATION NOTICE AND THE ORDER HAS NOT BEEN PROCESSED / APPROVED BY US, WE SHALL CANCEL THE ORDER AND REFUND THE ENTIRE AMOUNT.
  • WE WILL NOT BE ABLE TO CANCEL ORDERS THAT HAVE ALREADY BEEN PROCESSED. FOR CANCELLATION OF ORDERS THAT HAVE BEEN DISPATCHED PLEASE REFER TO OUR RETURNS SECTION BELOW. SHILPKRITI INDIA HAS THE FULL RIGHT TO DECIDE WHETHER AN ORDER HAS BEEN PROCESSED OR NOT. THE CUSTOMER AGREES NOT TO DISPUTE THE DECISION MADE BY SHILPKRITI INDIA AND ACCEPTS SHILPKRITI INDIA DECISION REGARDING THE CANCELLATION.
  • SHILPKRITI INDIA ALSO RESERVES THE RIGHT TO CANCEL YOUR ORDER IN CASE OF:
  • Problems identified by our credit and fraud avoidance department.
  • Inaccuracies or errors in product or pricing information.
  • Limitations on quantities available for purchase.
  • We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your Account has been charged, the said amount will be returned back in your source Account.
  • If you'd like to discuss canceling an order, email us at info@shilpkriti.in or talk to our customer support.


FRAUDULENT /DECLINED TRANSACTIONS

  • SHILPKRITI INDIA RESERVES THE RIGHT TO RECOVER THE COST OF PRODUCTS, COLLECTION CHARGES, AND LAWYERS FEES FROM PERSONS USING THE SITE FRAUDULENTLY. SHILPKRITI INDIA RESERVES THE RIGHT TO INITIATE LEGAL PROCEEDINGS AGAINST SUCH PERSONS FOR FRAUDULENT USE OF THE SITE AND ANY OTHER UNLAWFUL ACTS OR OMISSIONS IN BREACH OF THESE TERMS AND CONDITIONS.


RETURNS

  • SHILPKRITI INDIA HAS PUT NO-HASSLE PROCEDURES TO ENSURE THAT YOU CAN BUY FROM US IN CONFIDENCE AND RETURN THE ITEM. IN CASE YOU ARE NOT HAPPY WITH THE ORDER YOU HAVE RECEIVED OR YOU FOUND SOME ISSUE IN THE QUALITY/SIZE OR COLOUR OF THE ITEM, PLEASE INFORM CUSTOMER CARE IMMEDIATELY OF THIS ISSUE SO THAT IT CAN BE RETURN BACK TO US, AND WE WILL ARRANGE FOR RETURN SHIPPING. PRODUCTS RETURNED MUST BE UNUSED, UNWORN, UNWASHED, AND UNDAMAGED BY YOU.
  • RETURN OF PRODUCTS WILL BE ACCEPTED ONLY IF THEY ARE RETURNED IN THEIR ORIGINAL PACKAGING AND WITHIN 30 DAYS FROM THE DATE OF PURCHASE. WE WILL ARRANGE FOR A RETURN PICK-UP OF YOUR ORDER AND THE COURIER SHALL PICK IT WITHIN 72 WORKING HOURS OF YOUR REQUEST. PLEASE BEAR IN MIND IT MAY TAKE 2-7 WORKING DAYS FOR THE PRODUCT TO REACH BACK TO OUR ORDER PROCESSING CENTRE.
  • PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ITEMS VALUED AT RS. 300 OR LESS.


HOW TO RETURN

  • Please call our mail us at info@shilpkriti.in and obtain a return reference no. and we shall have the parcel picked within 24-72 working hours.
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
  • Ensure order number is correctly written on the return label/ etc.
  • Package the item in its original packaging, we request you to place the box in further protective packaging to ensure there is no damage in shipping the goods.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. In case if the shipment is damaged or an item is missing, SHILPKRITI INDIA will not be responsible for such damage. Hence, we recommend you to use a reliable courier service.
  • Once your return is received by us, you will be reimbursed Rs 200/- as a return voucher towards shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy.
  • Also note that any damage caused due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Return Address: 1ST LANE, SRI HARI NAGAR, BERHAMPUR, GANJAM, ODISHA, 760010


REFUND CLAUSE

  • SHILPKRITI INDIA RETURN POLICY OFFERS YOU THE OPTION TO RETURN ITEMS PURCHASED WITHIN 30 DAYS OF THE RECEIPT. IN CASE OF COD RETURNS, WE WILL REFUND THE AMOUNT YOU PAID FOR THE PRODUCTS INTO YOUR BANK ACCOUNT ONLY. FOR THE SAME KINDLY SHARE YOUR BENEFICIARY NAME, BANK ACCOUNT NO. AND BANK IFSC CODE AT INFO@SHILPKRITI.IN. IN CASE OF PREPAID REFUNDS, THE AMOUNT WOULD BE REFUNDED IN THE SAME ACCOUNT THROUGH WHICH YOU HAVE MADE THE PAYMENT.
  • ALSO, PLEASE NOTE THAT THE CASH ON DELIVERY CONVENIENCE CHARGE AND THE SHIPPING CHARGE WOULD NOT BE INCLUDED IN THE REFUND VALUE OF YOUR ORDER AS THESE ARE NON-REFUNDABLE CHARGES. ALL RETURNS ARE SUBJECT TO SHILPKRITI INDIA’S DISCRETION WHICH SHALL BE DEEMED FINAL AND BINDING.


Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on info@shilpkriti.in and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.

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Shilpkriti India

First Lane, Sri Hari Nagar, Brahmapur, Odisha 760010

8249092539

info@shilpkriti.in